Shipping policy
Effective Date: February 12, 2026
Fizz Non-Alc Bottle Shop offers local delivery within Greater Victoria, Canada-wide shipping, and shipping to the United States.
1. Local Delivery — Greater Victoria, BC
Service Area: Greater Victoria, including Langford, Metchosin, Colwood, View Royal, Oak Bay, Sidney, Brentwood Bay, Saanich, Central Saanich, Victoria, and Esquimalt.
Delivery Timeline:
Orders are delivered within 3 business days of order confirmation.
Delivery Hours:
Monday–Friday, 9:00 AM–7:00 PM
Delivery Fee:
$10 flat rate
Free delivery on orders over $75
3-Day Delivery Guarantee
We strive to meet our 3-day delivery promise. Delays may occur due to:
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Severe weather or unsafe road conditions
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High-volume periods
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Incorrect or incomplete address
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Recipient unavailable
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Events beyond our control
If we are unable to meet the 3-day guarantee for reasons within our control, the $10 delivery fee will be refunded (free deliveries excluded).
2. Canada-Wide Shipping
We ship across Canada using third-party carriers.
Processing Time: 1–2 business days
Transit Time: Typically 2–8 business days, depending on region
Shipping rates are calculated at checkout.
Delivery timelines after dispatch are determined by the carrier.
3. United States Shipping
We ship to the United States from Victoria, British Columbia.
Processing Time: 1–2 business days
Transit Time: Typically 5–10 business days
Shipping rates are calculated at checkout.
Duties & Import Fees
Orders shipped to the United States may be subject to import duties, taxes, or customs brokerage fees.
These charges:
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Are determined by U.S. Customs
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Are not included in your order total
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Are collected by the carrier upon delivery (COD)
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Are the responsibility of the customer
Fizz Non-Alc Bottle Shop does not control or estimate these charges.
If a shipment is refused due to unpaid duties, original shipping costs and any return fees may be deducted from the refund.
4. Order Issues
If your order is delayed, damaged, or missing, please contact:
We will work with you and the carrier to resolve the issue promptly.